travel information

Frequently Asked Questions
How to get to Padang?
You would need to take a flight to Padang in Sumatra (Minangkabau International Airport) either via Kuala Lumpur, Singapore or Jakarta. Below are airline options to above destinations:
  • Air Asia
  • Sriwijaya Air
  • Garuda
  • Lion Air
  • Citilink Air
Once you get to the airport our resort representative will be waiting for you holding the sign “Hollow Tree’s Resort” - you then will be transfered to your accommodation in Padang.
Why do I need to stay overnight in Padang?
Depending on which travel option you choose (see answer to question 3.) - if you choose option 1, you would need to stay one night in Padang. This is due to the ferry departures, the ferry only departs 4 times a week and once a day.
How to get to the resort from Padang?
There are 2 options to get to the resort.

Option 1: Ferry to Tuapejat or Sioban ($350 USD per person - roundtrip)
This is recommended for solo travelers, couples or a couple of friends. If you choose this option, you will need to arrive in Padang the night before the day of the ferry departure. Please view our “ferry schedule”.
Once you arrive at the ferry terminal there will be a speedboat to deliver you to the resort.

TRAVEL TIME
  • From Padang to Tuapejat or Sioban: 3 hours
  • Tuapejat to Resort: 2 hours
  • Sioban to Resort: 45 mins - 1 hour
Option 2: Private speedboat service straight to the resort ($4,000 USD - roundtrip) 
This option can be arranged for big groups (5 - 12 people). This is the most convenient option and can be arranged to suit any connecting flight schedules to/from Padang - arriving in Padang before mid-day.

* The transfers might be rescheduled depending on the weather conditions.
How are the ferry condition?
The ferry provides AC, toilets, snacks and water. There is also an outdoor seating area, if you want to get some fresh air. It is still in a very good condition and very clean.
Where should I stay in Padang?
Below is a list of recommendations where you can stay in Padang.
PLAN B HOTELBUMI MINANG HOTELMERCURE HOTELAXANA HOTEL
STARTING PRICE$30 per night$36 per night$80 per night$45 per night
POOLNoYesYesYes
WIFIYesYesYesYes
FROM/TO BOAT HARBOUR5 min drive5 min drive15 min drive5 min
FROM/TO AIRPORT45 min drive45 min drive45 min drive45 min drive
Do I need travel insurance?
Travel insurance is a must for your own personal safety. We advise to get a travel insurance that covers travel delay, baggage delay, emergency medical & dental, emergency, medical transport and evacuation, and travel accident insurance. You can never know what might happen to you. - During a surf session, flight delays, or personal health.
How long can I stay in Indonesia?
Most travelers coming from the US, Australia, and Europe are issued tourist visas upon arrival, but if you carry a passport from other countries it is worthwhile checking to see if you need a visa. The standard tourist VISA is applicable for up to 30 days. If you plan on staying longer in Indonesia you must apply for an extended stay VISA at your local Indonesian Embassy prior to departure or in Singapore.
What happens if my flight or my boards didn’t make it through?
We haven’t experience this just yet, but if this does happen - no matter at what time you arrive at the airport or if you have any kind of delay, there will be someone waiting for you at the airport. Once we have received your flight details, we give these details to our resort representative - that will be picking you up from the airport and bring you to the hotel and the boat harbor and return. We would get the boards delivered to the resort on the next ferry.

Health & safety

What type of health precautions should I take?
  • Most travelers usually update their tetanus and hepatitis shots before traveling to any remote region of the world.
  • Malaria is a reality in some parts of Indonesia including the Mentawai Islands; consult your doctor for more information.
  • If you take a prescription medication make sure you bring the necessary paperwork that goes with it in case of an emergency.
  • If you are prone to seasickness please bring something to counteract its effects such as Dramamine.
  • For more information, please consult your doctor.
Should I be concerned about malaria?
At the resort we provide mosquito nets in the rooms, mosquito repellent, we usually advise guests at night time to wear long clothing to protect themselves getting bitten. It is a matter of personal choice whether to take anti-malarial medication. The best policy is to avoid getting bitten by mosquitoes.
Do you have any Tsunami warnings or an evacuation plan?
There is an evacuation route behind the resort in to the Hills. The village has a siren tower to warn in cause of tsunami hazard.
Should I be concerned about the Tsunami?
We are located on the east coast so the risk of Tsunami is much lower.
Is the location child friendly?
Yes, the area is very child friendly. The resort provides its own private dip pool (approx. 1.20m deep) in front of every villa where the child can swim under supervision of their parents. We are surrounded by jungle, ocean and nature. You can swim in the ocean in the calm lagoon that is located directly in front of the resort, literally a stone throw away. We also provide a bed cottage for your children under 4 years old - if requested.

Surf related & other services

What kind and how many boards should I bring?
On average you should bring at least 2-4 boards on a surf trip. In case you break or damage one or two. Most people bring 2 standard short boards and 1 bigger board for when the swell gets big, it’s always a good idea to check the swell forecast before you plan a surf trip.
Do you provide any board rentals at the resort?
We do not have boards available at the resort, but if you let us know in advance upon request we can organize one for you to purchase.
Can I buy a surf board at the resort?
We do not offer any boards for sale, but we have a ding repair service. You can buy boards in Padang at Substance Surf Shop.
What happens if I break my board at the resort? - Do you provide ding repairs, etc.?
Yes! We do all the ding repairs, board repairs (crease, partial snap, full snap or fin plugs).
Can you give me an idea of the crowd in the water?
Crowd varies on the season and on the amount of boats. Mostly crowds are friendly and rarely over 20.
Do you offer speed boat shuttles to the HTS wave or nearby destinations?
One trip per person is included in the rate to bring you to your desired destination. Nearby known waves that are surrounding us are; Lances Left, Beach break, Monkeys or Bintangs. To further destinations see answers to question 7.
Do you offer speed boat service to other destinations?
Yes, we do offer a speedboat service to other destinations, with an extra cost of 100 USD per person - roundtrip. This includes; snacks, drinks and food. We can only organize this service with a group of minimum group of 4. To waves such as:
  • Macaronis
  • Telescopes
  • 7 palms
  • Ice land
  • Scarecrow
  • Gilligans (recommended for snorkeling & beach picnics)
How far away is HTS from the resort?
HTS or also known as Lances right is literally located directly in front of your door step. It is a 3-minute paddle to the wave.

Information about the resort and what we offer

Can I celebrate a special occasion at the resort?
Yes, of course you can. We would love to organize and celebrate with you, whether it’s a birthday, anniversary or anything. Please do let us know in advance, so we can organize for you accordingly.
Do you have fishing and/or diving gear at the resort?
We do not have diving gear, but we do certainly have fishing gear, spear gun and snorkeling equipment’s. All guests may use all the resort facilities and activities for free - please view our “Activities” section for more info.
Is there a photographer or videographer available at the resort?
Yes, at the resort there is a photographer/videographer available at the resort. The rates are as listed below:
  • 5 days = $180 USD
  • 7 days = $215 USD
  • 10 days = $240 USD
  • 14 days = $275 USD
  • Personal edit extra $120 USD
The package includes:
  • Water shots
  • Photos from speedboat & land
  • Lifestyle of the island & resort
  • Photoshop editing
Please do let us know in advance if you would like to book a photographer/videographer - so we can organize for you accordingly. We require guests to bring their own hard drive or flash drive.
How is the internet situation at the resort? - Can I check my emails?
At the resort we have a satellite internet - that works very well, we have the best internet in the village. But please bear in mind that we are located in a very remote area, so if the weather is bad (rainy or cloudy), the internet might slow down. Yes, you are indeed able to check your email, post on social media, watch YouTube videos, etc.
Can I make phone calls at the resort?
On the island we do not have any phone reception, but there are other options you can stay in touch with the outside world such as; WhatsApp, Skype, Facebook Messenger, etc.
How much money do I need to bring? - Do you accept credit cards at the resort?
When you get to the resort, please only bring cash with you, we do not accept any credit cards. We accept currencies that are USD, AUD, EUR or IDR only. Mostly guests bring extra money for the following reasons:
  • Mentawai tax for visiting surfers for 15 days = 1,000,000 Rp
  • Souvenir money = $20 USD
  • VISA money = $25 USD
  • Beer & alcohol = $3 USD - $10 USD per drink
  • Scooter rentals = $15 USD - $20 USD per bike/day
  • Massage = $20 USD per hour
  • Laundry = $1 USD per piece of clothing
What kind of food do you offer at the resort?
Our restaurant concept is a French, Thai and Indonesian cuisine. For breakfast you can expect the standard eggs & bacon, pancakes, fruit salad, cereal, croissant and homemade jams.

For lunch & dinner, we offer a buffet style on the table, where we all eat together on a big table. Lunch time you can eat anytime between 12 pm - 2.30 pm, there is no fixed time, you can go for a little surf or an adventure during the day. And for dinner we usually all eat together at 7.45pm - served with a starter, main and dessert.

So far all our guests have been very satisfied with our quality and standards of our food, we are very proud!
Mentawai Islands Culture
Learn more about the amazing Mentawai Islands